DELIVERY CHARGES & SERVICES

HONG KONG:

Purchase HKD $200 or below      HKD $40
Purchase HKD $200 above          Free Shipping

All domestic orders are shipped via SF Express.

Orders are processed within 2 working days. (Mon-Fri only, except public holidays)

INTERNATIONAL:
The delivery cost will be calculated automatically on the final payment page.

Asia                                     HKD $150

Other Destinations             HKD $200

Free express shipping on orders over HKD $3,000.

Please select your delivery destination or region on the payment page. 

Unfortunately, if you cannot locate your country, we are currently unable service to this area - we are working on this and hope to reach you soon!

Orders are typically processed within 2-3 business days. (Mon-Fri only, except public holidays) You will receive a shipping confirmation email once your order has been dispatched. This email will contain your shipping details along with the tracking number.

CHINA:
Free express shipping on orders over HKD $3,000.

Order have special delivery arrangement, please contact our customer service to get more information.

TAXES AND DUTIES

All orders are shipped on a DDU (Delivered Duty Unpaid) basis, meaning all taxes and import duties are excluded in the final price. So your order may incur duties and import taxes upon delivery. Please note that customs policies vary widely from country to country. Customers are responsible for the charges of duties and import taxes. We recommend you contact your local customs office for further information.

RETURN POLICY

Items purchased on shop.initialfashion.com are eligible for return which must meet the following conditions:

• The return must be requested within 7 days of receipt.
• The items must be in its original, unworn, unaltered, unwashed condition.
• The items must be returned with all original tags and packaging.
• Original shipping charges and Tax are non-refundable.
• Customers are responsible for the charges and tax of the return shipping, exchange shipping fee, and arrange return courier.
• initial Fashion will not accept any returned products without prior written communication via email and authorized confirmation.
• initial Fashion reserves the right to make the final decision on all cases.
• Online order cannot be exchange or return in physical store
• After customer service department confirmed the exchange request, please return the return parcel within 7 days.
• Please note that Sales items are non-refundable. However, we are happy to process a one-time exchange for you if the size is not suitable.
• End of season sale/ Bargain sale items cannot be returned or exchanged

WAY TO INITIATE A RETURN

• Please send a request for a return authorization to our customer service email, cs.eshop@initialfashion.com, within 7 days of receiving your order.
• You will receive a return authorization email and instructions once your return request is provisionally approved.
• Send your purchase back to us within 7 days (Please noted that customers are responsible for the return shipping fees.)
• Once we have received your package, your refund will be processed within 30 business days.
• Online order cannot be exchange or return in physical store
• Please noted that all sales items are non-refundable. However, we are happy to process a one-time exchange for you if the size is not suitable.
• End of season sale/ Bargain sale items cannot be returned or exchanged

WAY TO INITIATE A EXCHANGE

• Please send a request for a return authorization to our customer service email, cs.eshop@initialfashion.com, within 7 days of receiving your order.
• You will receive an exchange authorization email and instructions once your exchange request is provisionally approved.
• Send your purchase back to us within 7 days (Please noted that customers are responsible for the cost of the return and send exchange shipping and arrange return courier)
• The items must be in their original, unworn, unaltered, unwashed condition.
• The items must be returned with all original tags and packaging.
• The exchange can be processed one time.
• The exchange item(s) can not be exchange or return.
• Original shipping charges and Tax are non-refundable.
• Online order cannot be exchange or return in physical store
• Please noted that all sales items are non-refundable. However, we are happy to process a one-time exchange for you if the size is not suitable.
• End of season sale/ Bargain sale items cannot be returned or exchanged

For additional questions, please refer to CONTACT US.

Size Guide