Delivery & Returns
DELIVERY CHARGES & SERVICES
FREE DELIVERY on ALL Hong Kong order.
All domestic orders are shipped via SF Express.
Orders are processed within 2 working days. (Mon-Fri only, except public holidays)
The delivery cost will be calculated automatically on the final payment page.
Asia HKD $150
Others Destinations HKD $200
Free express shipping on orders over HKD $3,000.
Please select your delivery destination or region in payment page.
Unfortunately, if you cannot locate your country, we are currently unable service to this area - we are working on this and hope to reach you soon!
Orders are typically processed within 2-3 business days. (Mon-Fri only, except public holidays) You will receive a shipping confirmation email once your order has been dispatched. This email will contain your shipping details along with tracking number.
TAXES AND DUTIES
All orders are shipped on a DDU (Delivered Duty Unpaid) basis, meaning all taxes and import duties are excluded in the final price. So your order may incur duties and import taxes upon delivery. Please note that customs policies vary widely from country to country. Customers are responsible for the charges of duties and import taxes. We recommend you contact your local customs office for further information.
Items purchased on shop.initialfashion.com are eligible for return which must meet the following conditions:
- The return must be requested within 7 days of receipt.
- The items must be in its original, unworn, unaltered, unwashed condition.
- The items must be returned with all original tags and packaging.
- Original shipping charges and Tax are non-refundable.
- Customers are responsible for the charges and tax of the return shipping and arrange return courier.
- initial Fashion will not accept any returned products without prior written communication via email and authorized confirmation.
- initial Fashion reserves the right to make the final decision on all cases.
WAY TO INITIATE A RETURN
- Please send a request for a return authorization to our customer service email, firstname.lastname@example.org, within 7 days of receiving your order.
- You will receive a return authorization email and instructions once your return request is provisionally approved.
- Please noted that you are responsible for the return shipping fees.
- Once we have received your package, your refund will be processed within 20 business days.
For additional questions, please refer to CONTACT US.